In addition to our offer of outstanding dental care, at Oriel Dental Practice we aim to ensure that your expectations are exceeded on every level.
Promises and expectations
We will treat you with courtesy and consideration at all times.
We will ensure that we are dedicated to providing quality dental care, taking good care of you. Your safety and comfort are our priority.
We will listen carefully to your problems and provide full professional assessments of your dental needs. Where possible, we will offer a choice of alternative solutions. We are happy to make recommendations, but will let you make the final decisions.
We will provide a written estimate of the cost of your treatment before it commences.
We will ensure that we maintain high standards of patient protection through sterilisation of all our instruments and use of disposable items where possible.
We will ensure that we are using the latest techniques and modern materials available to make your treatment more comfortable and effective.
We are committed to ongoing training for all the dental team.
We will protect your smile by helping you keep your teeth and gums healthy for life.
In return, we ask you
To be polite so that all our team can enjoy helping you.
To be reliable and attend the appointments you have reserved.
To value the appointments we’ve scheduled, your dental health is important and please think of others if you need to rearrange.
To tell us if you are particularly nervous about dental treatment and if you have a medical condition that requires special attention.
To tell us what you like and dislike about any aspect of our treatment or service so that we have an opportunity to know how to care for you better.
To update your personal details if there are any changes.
The biggest compliment you can pay us is to recommend our services to your family, friends and colleagues. If you know anyone who may be interested in receiving the same kind of quality care, please do tell them about us. We promise to take good care of them.
You can read our complaints procedure here